Original topic:

65 inch Q80b Color Issues

(Topic created: 04-24-2023 05:09 PM)
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ZeravlaD
Asteroid
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QLED and The Frame TVs
I've only had this tv about 3 weeks now. I've noticed now a couple times when I turn on the TV the colors are really bright and I have to go to the menu and change picture quality to get it back to normal. The color on this tv is amazing but wondering if anyone else has this issue? Kind of frustrating to have to do that, I shouldn't have to. Thanks in advance for any responses.
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Samsung_Moderator
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Community Manager
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QLED and The Frame TVs

Hello! First I would like to welcome you to the Samsung community! I'll be more than delighted to assist you with this issue. Can you check to make sure the enhancer is turned off? Contrast Enhancer is a function that automatically adjusts your TV's brightness so that the difference between bright and dark areas is not excessive. When this feature is turned on, your screen may automatically appear brighter or darker. Follow these steps to turn that Enhancer off: Navigate to Home > Menu > Settings > All Settings. Go to Picture > Expert Settings. Select Contrast Enhancer to turn off the function. 

 

If the issue still occurs you can  reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

Facebook: http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.

 

For assistance with international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! First I would like to welcome you to the Samsung community! I'll be more than delighted to assist you with this issue. Can you check to make sure the enhancer is turned off? Contrast Enhancer is a function that automatically adjusts your TV's brightness so that the difference between bright and dark areas is not excessive. When this feature is turned on, your screen may automatically appear brighter or darker. Follow these steps to turn that Enhancer off: Navigate to Home > Menu > Settings > All Settings. Go to Picture > Expert Settings. Select Contrast Enhancer to turn off the function. 

 

If the issue still occurs you can  reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

Facebook: http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.

 

For assistance with international devices, please use this link: https://www.samsung.com/us/common/visitlocationsite.html