I have a 2023 Samsung Frame TV connected to an Apple TV 4K (3rd gen). Both are running current software.
I can’t turn on the Samsung Frame with the Apple TV remote using CEC after the TV has been off for more than 15 minutes. If the TV is on, the Apple TV remote can turn it off and back on without issue, and it can adjust volume without issue. It’s only when the TV has been off for a bit that the Apple TV remote won’t turn it back on.
Anynet CEC is enabled on the Frame, and the “control TV” option is enabled on the Apple TV. I’ve factory reset both the Frame and the Apple TV, but no luck.
Any ideas to fix this? I’m so frustrated with this!
Hi there, Thanks so much for asking about this! This may be due to the way the TV receives different signals. The CEC feature uses the HDMI ports on the TV to send and receive commands. However, once the TV has been powered off for a length of time, the HDMI ports no longer receive power, and may not be able to process commands. The Samsung remote is able to power on the TV from this state because it uses an IR signal from the remote to the IR receiver on the front of the TV, which is always receiving power.
I have the same issue. 2024 Samsung The Frame and Apple TV4k. Energy saving is disabled.
This worked flawlessly on my 2018 Samsung Series 6.
Is there any way to ensure power is delivered to the HDMI ports after the TV is turned off. If not, this is a huge regression for a 6 year newer television.
Nice hardware, shame the software completely ruins it. Samsung your software is like a first year uni student’s unfinished assignment. Surely Apple is proof you should be taking software more seriously. Fire your whole department and start again is my advice.
