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Original topic:

Back button not working on Frame remote and SmartThings

(Topic created: 09-03-2024 04:53 AM)
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AllMar
Constellation
Options
QLED and The Frame TVs

The Back button is not working on my Samsung The Frame remote and also not in the  SmartThings app. Tried to reset all possibilities, but nothing helps.

Is this due to a recent update?

1 Solution


Accepted Solutions
Solution
AllMar
Constellation
Options
QLED and The Frame TVs

Had contact with Samsung Support (the Netherlands) via chat. A factory reset solved this issue.

Back button works again.

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1 Reply
Solution
AllMar
Constellation
Options
QLED and The Frame TVs

Had contact with Samsung Support (the Netherlands) via chat. A factory reset solved this issue.

Back button works again.