Cannot Purchase Art Membership

[LacyS]

I have done all the things. Factory reset, and all recommendations from the tech reps, which are apparently clueless to resolving this issue. 

I am in Costa Rica - Maybe that's the issue?

I keep getting a fraud alert when I try to purchase, but my bank said they never received request for payment from Samsung, so the alert is completely erroneous/bogus.

Can someone help me figure out a solution? Customer service is a joke, and they don't respond to my emails. 

THIS IS OVER A $4K TELEVISION PURCHASE SAMSUNG for a frame TV that doesn't allow me to purchase the art subscription! So upset and want to file a lawsuit if this isn't resolved. I have been trying for months. 

[anathem]

Australia here, exactly the same problem, have been trying for more than a month. 

[LacyS]

Notice nobody from Samsung has responded to this. 

They are still not replying to my emails either. 

[LacyS]

Hi there. Did you ever get a solution to this issue? 

[tomsframe]

"Fraud alerts" imply a CC processing problem and not TV necessarily. FWIW I have occasionally (and maddenly) encountered rejections trying to use my credit card, most recently with HomeDepot.com and I believe it actually turned-out that some company in the approval chain didn't like my email address! Also unfortunate sometimes is the fact that rampant CC fraud means these companies don't help i.e. won't explain what the possible issue(s) are because they don't want to give their procedures away.

How many different credit cards have you tried to use with Samsung?

[LacyS]

I will repeat what I said above.

I keep getting a fraud alert when I try to purchase, but my bank said they never received request for payment from Samsung, so the alert is completely erroneous/bogus.

I tried multiple cards. Again, the bank never receives the payment request, so there was nothing to decline. They assured me this is 100% a Samsung issue. 

[LacyS]

@SamsungCaleb 

Can someone help me?

[hazemz]

I have the exact same issue.. tried different accounts and different cards but still the same error message about the purchase being declined to protect from possible fraud!!

[LacyS]

Are you in the USA? I’m in Costa Rica and wonder if it’s because of that?