JUMP TO SOLUTION Solved

Original topic:

Cannot complete Art subscription

(Topic created: 03-22-2024 03:32 PM)
1003 Views
Pierson
Constellation
Options
QLED and The Frame TVs

hi, not sure if anyone has experienced the same problem, although I have seen a few posts earlier that seem to be similar and there doesn’t seem to be a set solution.

When trying to connect and complete the purchase of the art subscription for my Frame , my phone or computer keep on-trying to process a payment but nothing happens. I’ve tried this over several days and weeks and the same issue occurs. It doesn’t like any of my payment methods via PayPal or debit or credit card.

I do have register account with Samsung, but this doesn’t seem to help 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! I would recommend attempting to purchase it directly through the TV instead to see if that works. Use this link to help: https://www.samsung.com/us/support/answer/ANS00076727/. If this does not help I would recommend reaching out to our accounts team to get further help you can do that by calling in at 1-855-795-0509.

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! I would recommend attempting to purchase it directly through the TV instead to see if that works. Use this link to help: https://www.samsung.com/us/support/answer/ANS00076727/. If this does not help I would recommend reaching out to our accounts team to get further help you can do that by calling in at 1-855-795-0509.