I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.
All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.
Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.
I get the following errors:
Hulu Error Code: P-DEV320
Unique Error ID: player-2-32191c7c
Disney+: no error code, just a message that something is wrong.
Somebody posted a solution to this problem that I posted yesterday; and set flag to "solved" and locked me out from replying. However the solution is not logical. It asked me to prioritize my TV with my ISP. That doesn't make sense - the AMAZON AND NETFLIX APP ON MY SAMGUNG TV STREAM FINE - PEACOCK, DISNEY+, HULU DO NOT. I had an LG TV that I replaced with the Samsung. ALL OF THE LG APPS worked fine. Furthermore, every other device that connects to my network at any time can stream all of the apps properly. THIS IS A PROBLEM WITH CERTAIN NATIVE SAMSUNG APPS. I HAVE NO ISSUES STREAMING WITH THESE APPS ON ANY OTHER DEVICES. SAMUNG NEEDS TO STEP UP AND DIG INTO THIS.
I am reposting my question below:
I am noticing that the pre-installed apps load properly but then fail when playing video. Only Amazon and Netflix work. Hulu, peacock, Disney+ donāt. In these apps - I can search and select a movie to start - but then the screen goes dark or freezes. I have tried everything- firmware update, reinstall app, cleared cache, smart hub reset, power hold reset, unplugged tv for 2 days. Nothing works. I am able to stream all of these on my firestick also plugged into tv and using same internet. But Samsung native apps fail.
You may have already done thins but I would go to TV Settings and disconnect the internet connection and then I would Power cycle the router and reconnect the TV wifi and test.
If that doesn't work I would call tech support for the ISP as recommended.
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Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
In September, I purchased a 85 inch QN90C. After a recent software/firmware update (update 2011) with the new UI and interface, my Disney Plus, Hulu and Peacock apps stopped playing video. All other video apps work fine. On Disney plus and Hulu, the video will try to load for a couple of minutes and then give me an error message stating "Sorry, something went wrong. Please try again later." On PeacockTV, the video will try to play, then just go back to the main screen. It has been over a month, I have tried to contact customer service. They verified that I have the latest update and that I should contact the app creators. Before the update they worked fine. I factory reset my TV over seven times. Reset the home screens, have repeatedly deleted and reinstalled the app. I have power cycled the TV, and my routers. I even directly connected from my router with the same problem. I feel like I need to return this TV. Clearly the software update has caused issues and it seems Samsung may not care to fix it.
I tried TV shows, marvel, star wars and every category on Disney plus and on Hulu, I tried every category as well. With the same result, the icon spins, then gives me an error. This software update is ridiculous, it's not working
