Disney+ and Hulu will not work

[userg6yI4YhbiF]

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.

All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.

Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.

I get the following errors:

Hulu Error Code: P-DEV320

Unique Error ID: player-2-32191c7c

Disney+: no error code, just a message that something is wrong.

[Afrofuturist]

I factory reset 10 times....one night random I was able to stream from Disney plus, then Hulu. When I added peacock back on it stopped working. Reset 5 more times and nothing. This has to be malware or a virus

[DrChristy]

I began having this issue after the most recent update on my Neo Qled 75” TV. I have done a hard restart too many times to count, just did a factory reset, deleted the app, restored the app, cleared cache and data a dozen times, and more. Still no luck. 
I’m disheartened to hear that others have not had any luck on a solution. 

[Afrofuturist]

Absolutely, this is a significant system problem. The only solution that I saw was calling a repair person out to change some boards in the TV.

[DrTreb]

We all need to inform the news outlets to have this fixed for us ASAP vs waiting.  I have waited since October 2024.  The firmware has not been updated.  I will be sending an email to them soon...this weekend.  The more people send their stories, the more a reporter will have this out on the local news then nationwide news.  Samsung will have to explain themselves.  I will not buy another Samsung Tv again.  I have purchased 4 so far & a screen fridge.  I will buy another brand next time.

Please email your stories to....

news.tips@abc.com

together@abc11.com

NBCNewsMediaRelations@nbcuni.com

nbcshows@nbcuni.com

nbcnewsdigitalcontact@nbcuni.com

Tips@nbcuni.com

evening@cbsnews.com

weekend@cbsnews.com

investigates@cbsnews.com

scams@cbsnews.com

[DrTreb]

We all need to inform the news outlets to have this fixed for us ASAP vs waiting.  I have waited since October 2024.  The firmware has not been updated.  I will be sending an email to them soon...this weekend.  The more people send their stories, the more a reporter will have this out on the local news then nationwide news.  Samsung will have to explain themselves.  I will not buy another Samsung Tv again.  I have purchased 4 so far & a screen fridge.  I will buy another brand next time.

Please email your stories to....

news.tips@abc.com

together@abc11.com

NBCNewsMediaRelations@nbcuni.com

nbcshows@nbcuni.com

nbcnewsdigitalcontact@nbcuni.com

Tips@nbcuni.com

evening@cbsnews.com

weekend@cbsnews.com

investigates@cbsnews.com

scams@cbsnews.com

[Afrofuturist]

I had to call for a repair. The service person came out with a special remote to clear the flash, it was fixed in 10 minutes

[MrBerry11]

A Samsung tech had to come out? And it was for this exact only Hulu and Disney+ not working?

[Afrofuturist]

Yes, he came out with a special remote that was able to reset the flash and he was gone in 10 minutes

[MrBerry11]

Okay, I'll have to see if they'll send someone out for me as well then. I just discovered that library movies in YouTube also have this same problem as well.

[Close59956]

I just experienced something like this with my S90c oled. I use sling and out of the blue all my channels could not load. The weird thing is I have my locals integrated through an Airtv device and all those work fine through sling but the channels I’m actually paying for do not work. I have a samsung qled in the bedroom, which I just got a few months ago and sling works fine. All other apps are working streaming just fine on my s90c except sling. I’ve tried everything and it’s driving me crazy. One of the e reasons upgraded to this tv was to get away from having to use a fire stick or some other external device.