I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.
All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.
Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.
I get the following errors:
Hulu Error Code: P-DEV320
Unique Error ID: player-2-32191c7c
Disney+: no error code, just a message that something is wrong.
This happened to me on Tubi. Black screen and sometimes it would fail. You have to register a DivX VOD code. It's in settings somewhere DVD you need a USB drive but that fixed it for me
Here are the details from my Smart Monitor to try to test the cases.
PRODUCT INFO • Model: Smart Monitor M80C (2023) • Software Version: 8.0.2041.7 (Tizen 8.0) • Date of Purchase: 12/20/2023
TEST RESULTS • Disney+: Passed with no issues • Hulu: Passed with no issues • Peacock: Passed with no issues
SUGGESTED ACTIONS I did not have the same issue as you did. If you are unable to play content, try the following: 1. Try updating your TV to the latest version (it is currently 8.0.2020.2 for the QN90C series). After updating to the latest version, try running the apps again. 2. Try clearing the cache (Settings > All Settings > Support > Device Care > Manage Storage > the misbehaving app(s) > Clear Cache) and restarting them. 3. If the problem persists, try reinstalling the affected apps. You can do so from Home > Apps > App Settings (all the way at the bottom) > the app to be reinstalled > Reinstall. 4. No dice? You may need to reset the Smart Hub (Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub). If you do so, you may need to reconfigure your apps again.
Has there been any updated on this issue. I've seen many posts about it so I know it is impacting many users.
I have not been able to use Hulu, Disney+ or Peacock since the new OneUI update. However, I noticed there was an update a few days ago but still no luck. Was wondering if anyone got it to work since.
Like everyone else I've tried everything: -uninstalled/reinstalled the apps. -Reset network settings. -Tried different networks (hotspot and home wifi). -Tried Ethernet connection. -Cleared the cache and data more times than I care to admit. -Reset the smarthub multiple times....which then requires you to setup every app again which is painful for us cord cutters. -Chatted with tech support from Samsung and Disney. Disney said it's not them. Samsung had me do the steps above (which is their only suggestion). In addition, they always act surprised that there's an issue and told me nobody else seems to have the problem. Based on these threads, that's a clear lie.
The only thing I haven't done is a factory reset and I would hate to go through that if it won't fix the issue. I've seen in other threads that people are blaming DRM issues, but Samsung does not seem to have an official answer.
I have been a loyal Samsung user for so long and this is quite disappointing. It would be great if they would admit there is a problem and let us know when we can expect a solution.
Don't bother with a full hard reset, it won't resolve the issue. I just spent close to an hour with a Samsung Support Rep who remotely connected into my tv and followed all the troubleshooting steps you and others have described (I also did them) including a hard reset. At the end of it all, she acknowledged that it is a software problem, that other owners are also experiencing the issue, but despite the fact that this began after a Samsung update she stated that it is likely these apps (Sling, Paramount+, Freevee, Peacock, Disney+, et al) who will need to provide updates rather than Samsung providing an update solution. I must say that I've been loving the TV up to now but this situation does put a dent in the armor. I hope we all see a solution to this soon.
I have an Amazon firestick so I guess I'll have to use that until a solution is found.
Spoke with Disney + (and Hulu) rep on the phone for over an hour yesterday. They walked me through all the usual troubleshooting stuff. This was probably the 4th time I've gone through all the steps.
In the end they said "that's odd, never seen this before". They are pushing my issue up the ladder to the IT department. I was told that I'll have some new information within a week. I will share if / when I get a response.
One thing is for sure.... I wish I'd spent my $2K on a Vizio or LG. I'm not buying Samsung again.
I’m having the exact same issue but it just started happening to me a few days ago. Sling, Hulu and Disney will all load splash page but won’t play content. Hulu will play ads but not content. Tried all these suggestions and even tried to download the latest firmware to a USB and install it on the TV and even though it was a .9 the TV said it was on the newest code. Enraging to say the least.
Hello @AndrewPaul! Thank you for reaching out! Please try a factory reset on the TV and after the reset is done please unplug your TV for a few minutes then plug it back up. You can also try changing the DNS server. To do that do the following :
Press the Menu button on your remote
Select Settings
Select Network
Select Network Status
Wait for the network status test to finish
Select IP Settings
Select DNS Setting
Select Enter manually
Enter the DNS server address
Then enter the 8.8.8.8 server, please let us know if this helps
None of these actions work. I had a Samsung tech on the phone and logged in to the TV. We did all this and she did more, but all to no avail. It really appears to me that the last Samsung update on our TV’s **bleep** up DRM. We can open the app…even see a preview, but once we select a video, show, or other to watch we get timeout error messages. Personally, I have had Samsung TVs for many years, but after this and the apparent lack of interest the company has in resolving the issue. I’m not apt to buy another Samsung product. I guess I just have to use a Firestick or Roku to get the programs I’m paying for. What a shame to lose your customer’s like this.
