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Original topic:

Distorted sound when using headphones and buds on qn95

(Topic created: 04-04-2024 09:05 AM)
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Alf57
Constellation
Options
QLED and The Frame TVs

When using my headphones or ear buds pro 2

, the sound crackles and pops when these are connected to my QN95 75"

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! I would recommend making sure nothing is directly between you and the TV as Bluetooth signals can degrade if your far away from the TV or if something is interfering with the connection. I would also recommend making sure that your TV is up to date. Please let me know if this helps!

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Alf57
Constellation
Options
QLED and The Frame TVs

I have tried everything but to no avail I can be sitting right in front of the TV nothing in the way and it still does the same thing

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for that information. Does it make that sound when it is connected to other devices? Do you have anything else connected to the television?  

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mariano80
Constellation
Options
QLED and The Frame TVs

I have same issue. Qn65 tv with jbl live free 2 tws bluetooth earphones. Earphones work fantastic with any cellphone or device, its not their problem, the problem is with your tvs because many people denounced this issue since 2022 and you still havent provided any solution. I need a solution now. It is a very expensive tv and it is ABSOLUTELY USELESS if i cant plug a simple bluetooth headset.

Tv is qn65q65bagc

Software is t-nklbuabc-1622.5, bt - s

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I understand. It sounds like the TV may need service at this point, as we've exhausted all the troubleshooting steps for this issue. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/