Bought a new television QN85 - 75" in April. TV flickering, had shadows, periodically has no picture but has sound. First visit, they repair, does it again; 2nd visit, they repair, now the TV picture never works; Samsung tech asked our local tech to have me try some things which I did no luck. They now want to come out a third time. At what point do they just put a new TV in! I feel like throwing this in the trash and just going out and getting a Sony.
Hi there, I can certainly understand your frustration with this. The Samsung warranty (like many manufacturer warranties) is a service based warranty. This means that we do pursue all service options when a product is not functioning as it should. However, if you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, as well as any ticket numbers you have received, in your private message to help us assist you quicker.
I apologize for the issues you have experienced with your TV. Since there have been multiple visits, I would suggest contacting the corporate office. Be sure to include any ticket/reference numbers you have.
Hi there, I can certainly understand your frustration with this. The Samsung warranty (like many manufacturer warranties) is a service based warranty. This means that we do pursue all service options when a product is not functioning as it should. However, if you would like, you always have the option to reach out to any of the moderators here in a private message. We would be happy to review your case and provide any additional information or updates, as well as look for any alternative options that may be available. Just be sure to include your model and serial numbers, as well as any ticket numbers you have received, in your private message to help us assist you quicker.
