IT has been a couple of days that our Frame Tv has been acting weird. First, my background pictures were removed, then, the AppleTV was not functioning properly, and finally, the Samsung TV was appearing without turning it on. Today the TV is black. When cold restarted, unplugged 30sec and reconnected, it works again for 15sec. Then it turns blue, sometimes there is a 2623 smoush code, and then black, or simply directly black.
Thank you for reaching out to the community regarding this concern. At this time due to you confirming you have completed the preferred and general troubleshooting recommended, we suggest having the television serviced by a technician. You can submit a request for the service repair directly here https://www.samsung.com/us/support/service/ or Private Message any moderator by selecting and clicking on the chat option with your full model and serial number to review service options. We look forward to speaking with you and providing any support that's available.
