So frustrated! I have a 2023 The Frame TV and the One Connect box is broken. I talked to people at Samsung, Best Buy where I bought the TV, and did an online search to buy another box. There are none out there. So I have an expensive TV that works fine, except for the One Connect box. I won't ever buy another Samsung product.
Hi there, Generally for parts and accessories, we recommend checking with our parts team. You can reach them online at SamsungParts.com or by calling 1-800-627-4368. You'll need the model number for your TV to ensure the part is compatible.
