We bought a 43" frame tv in 2021. It was a great TV. Last night while watching TV the picture went out, a red glow could be seen emitting from the rear of the one connect box and then we smelled smoke. I promptly disconnected the power and took the box outside. I opened it up this morning and there was definitely a fire as melted rubber was seen on the inside of the box and there was black residue on the board. Less than 5 years old!
Oh no! I'm glad no one was hurt when this happened, @emitch05! I would like to have this looked into by our specialized team. Please send myself or any other the other mods a private message with the following information:
-Model Code
-Serial Number
-First and Last Name -Email Address -Physical home Address -Best phone number -Alt. phone number -Bill of sale -Place of purchase
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Oh no! I'm glad no one was hurt when this happened, @emitch05! I would like to have this looked into by our specialized team. Please send myself or any other the other mods a private message with the following information:
-Model Code
-Serial Number
-First and Last Name -Email Address -Physical home Address -Best phone number -Alt. phone number -Bill of sale -Place of purchase
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
All, I reported this to Samsung. They outreached me through technical support. I sent pictures, as they requested, and was hoping for some answers and maybe a solution. Silence. I called tech support and was told my claim is with another department that has no phone number. I was told to wait for them to call me. Silence. Would not recommend this product nor brand. It is a fie hazard. Will be reporting this to the consumer products safety commission.
