Original topic:

Pop up shows up when operating remote

(Topic created: 4 weeks ago)
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BDW54
Constellation
Options
QLED and The Frame TVs

I just bought a Samsung 55" class 7 series QLED UHD and every time I use the volume control or the channel control I get a small pop up explaining how the use them, went through setting trying to stop it but can't find anything. 

Anyone have any Idea how I can stop this problem

4 Replies
Pianodude58
Neutron Star
Options
QLED and The Frame TVs
Can you provide a photo of what you are seeing on the screen?
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BDW54
Constellation
Options
QLED and The Frame TVs

I can try, not going to be easy because it doesn't happen every time

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hattifnat
Constellation
Options
QLED and The Frame TVs

Do you mean this pop-up:

IMG_20251203_102918.jpg

Saying "push up or down...".

It appears only the first time I use the volume adjustment after turning on the TV. Still very annoying. Does anybody know how to turn it off? It started after the TV operating system got an upgrade last week.

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jmw78
Astronaut
Options
QLED and The Frame TVs

Following because the exact same thing is happening to me and it’s annoying. It started happening after the recent system update. 

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