Post/update, cannot sign into account

[smithandmiller]

Hi all

Our Frame TV updated to the new software this week (March 2025). Now, if we click to sign into our account the TV, it will not open a page for sign in and just resets to the existing screen.

This is impacting our ability to use features and download apps.

Is anyone else having the same issue or know a fix? 

[Samsung_Moderator · Accepted solution]

Hello @smithandmiller! Thank you for reaching out! Please attempt a factory reset on the TV to solve this issue. Please let me know if this helps!