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Original topic:

Q60BA 50 TV Solar remote not holding charge

(Topic created: 07-29-2022 11:04 AM)
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user7gO8bKcTLI
Constellation
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QLED and The Frame TVs

I purchased this TV within the last month and have to have the new solar remote plugged in anytime I use it. After charging fully and unplugging, the remote dies within minutes. How can I get a replacement sent to me?

 

 

 

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! It is understandable that this can cause some inconvenience with your remote not holding a charge. Something that you can try is another charger to see if that is the cause of the issue. Also if you would like to purchase one you can through our Samsung website samsungparts.com, or you may send us a private message with your full model and serial number to look into this for you. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! It is understandable that this can cause some inconvenience with your remote not holding a charge. Something that you can try is another charger to see if that is the cause of the issue. Also if you would like to purchase one you can through our Samsung website samsungparts.com, or you may send us a private message with your full model and serial number to look into this for you.