Original topic:

Q60D Series QLED NO TV PLUS or INTERNET unless LOGGED IN???

(Topic created: 07-27-2024 08:27 AM)
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sk00ter
Constellation
Options
QLED and The Frame TVs

I just purchased a Samsung Q60D Series QLED 50"  I cannot use TV PLUS or INTERNET BROWSER unless I am logged in.  For example, I am logged in and looking at the TV GUIDE and Samsung TV PLUS guide is there.  If I log out then go back to the guide TV PLUS is gone!  Same with the browser, it only loads when I am logged in.  If I click the INTERNET or TV PLUS icons from the  HOME SCREEN (while not logged in) a login screen appears.

Per Samsung TV PUS FAQ:  You DO NOT NEED an account to watch  TV.  However if you have an account and log in it opens up more features.

 

NOTE:  I have a new CU8000 a few months old and I do NOT have to login to use TV PLUS or INTERNET.

 

Whats going on here?  Why do they not work when not logged in?  Anyone?

3 Replies
bill-e
Cosmic Samsung Care Ambassador
Options
QLED and The Frame TVs

Sorry, I don't understand.  Logged into what? 

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Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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sk00ter
Constellation
Options
QLED and The Frame TVs

@bill-e wrote:

Sorry, I don't understand.  Logged into what? 


Your Samsung Account...from within the TV.  In fact NO apps work unless you're signed in.   I don't like this.   It must be something new with the Tizen 2024 software (v 1106 on my TV).  My 2023 CU8000 you do not have to be logged in.

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bill-e
Cosmic Samsung Care Ambassador
Options
QLED and The Frame TVs

Ahh.  Since I log into Samsung on all my devices I hadn't even considered that snf don't knoe when it started since I have always logged in. .  I like to be able to sync all the devices in the ecosystem. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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