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ā06-15-2025 08:32 AM in
QLED and The Frame TVsEvery time I disconnect my TV it has a hard time reconnecting to my cable box.
all other apps work fine, but after getting the Picture in Picture, when it tries to display full, it disconnects and black screen with a red triangle appears and everything stops working.
Please help, annoying for a high end electronic device
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ā06-15-2025 08:46 AM in
QLED and The Frame TVsA red triangle with an exclamation mark displayed on your Samsung TV screen typically signifies a One Connect box connection error. This indicates that the TV is not adequately communicating with the external box responsible for managing connections. I recommend contacting support, as the One Connect box may be experiencing malfunction and may require replacement.
1-800-Samsung
https://www.samsung.com/us/support/contact/
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ā06-15-2025 09:54 AM in
QLED and The Frame TVsThank you, I have trying to get support to come and check, unsuccessfully, it has been a problem since I bought the TV.
Now it is no longer under warranty, I have an official opinion to lean on.
Will follow up with technical support and report here
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ā06-15-2025 09:56 AM in
QLED and The Frame TVsYou can also try contacting one of the Service Centers directly also
https://www.samsung.com/us/support/service/locations/
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