I have a 43" QLED 4K Q60D television. I use a Q series HW Q60 sound bar. Until this morning I could use my T.V. remote to adjust volume in Q Symphony mode. Now it won't change volume. So I have to use sound bar remote to change volume. If I am using head phones I can use T.V. remote.
Any help to understand why this all of a sudden is happening
Thank you for sharing this concern with us. I understand how not being able to adjust the volume can be frustrating. This is a common issue that usually indicates a temporary communication glitch between the devices or a settings change. Here are some steps you can take to resolve this. First, try performing a power cycle for all the devices. A simple power reset can often clear temporary errors and re-establish the connection. Afterwards, check the Anynet+ (HDMI-CEC) Settings. If you are connected via HDMI (ARC), the Anynet+ feature enables single-remote control. Toggling it can reset the connection. There are additional in-depth troubleshooting steps at the link below. The title mentions no sound, but the troubleshooting steps should also address your specific inquiry. http://www.samsung.com/us/support/troubleshoot/TSG10002215/
Thank you for sharing this concern with us. I understand how not being able to adjust the volume can be frustrating. This is a common issue that usually indicates a temporary communication glitch between the devices or a settings change. Here are some steps you can take to resolve this. First, try performing a power cycle for all the devices. A simple power reset can often clear temporary errors and re-establish the connection. Afterwards, check the Anynet+ (HDMI-CEC) Settings. If you are connected via HDMI (ARC), the Anynet+ feature enables single-remote control. Toggling it can reset the connection. There are additional in-depth troubleshooting steps at the link below. The title mentions no sound, but the troubleshooting steps should also address your specific inquiry. http://www.samsung.com/us/support/troubleshoot/TSG10002215/
They sure did. Thank you so much for following up. I'm 67 yrs old and all this new technology can be overwhelming. All my electronics is Samsung. Its really nice to have a outstanding Samsung community. Once again, thank you
