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Remote changes both TV and frame

(Topic created: 2 weeks ago)
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jklundry
Constellation
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QLED and The Frame TVs

I have both a Frame on the wall and another samsung TV for watching shows.  When I change channels or use the remote to search on the TV it also changes everything on the frame.  Very aggravating to have to keep trying to change the frame back to where it was all the time.  I want a remote that just controls the TV and not the frame.  Do I buy a separate universal remote and only program to the TV??

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! Unfortunately, this is by design. The only options would be to use the SmartThings remote on your phone or separate the TVs.  You can set up the SmartThings remote using the link here:https://www.samsung.com/us/support/answer/ANS00083002/

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! Unfortunately, this is by design. The only options would be to use the SmartThings remote on your phone or separate the TVs.  You can set up the SmartThings remote using the link here:https://www.samsung.com/us/support/answer/ANS00083002/