Original topic:

Replacing a One Connect box

(Topic created: 06-17-2024 12:11 PM)
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MHFelix
Constellation
Options
QLED and The Frame TVs

I received my 65" Frame TV on June 7, 2023.  On June 12, 2024 the One Connect box stopped working and two days later I initiated a support request with SamSung.  I was told that because it was five days beyond the one year warranty there was nothing they could do.  I asked about replacing the one connect box and was told to try J&J (Samsung parts).  I called them and was told they no longer support One Connect boxes.  I was told to try local retailers (Best Buy, Walmart, etc.).  I tried and none of them carry my model of One Connect box.  Samsung said they would try to connect me to a repair shop but told me there were none in my area to help.  So now I have a TV that is one year and two weeks old that doesn't work and evidently can't be supported.  No one has helped me understand how to buy a replacement box.  I have no idea what to do. 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello, There, have you checked out the following site: HTTP://www.samsung.com/us/support/service/location 

 

That should show you authorized servicers in your area. 

 

Alternatively, you may be able to purchase a one-connect box from here:  HTTP://www.samsungparts.com 

If you cannot find the product listed there you can contact the parts team by calling 1-800-627-4368

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4 Replies
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs
What's the model number of the tv


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MHFelix
Constellation
Options
QLED and The Frame TVs

QN65LS03BAFXZA

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GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs
I'll look around and see if I can find any other than the ones on ebay


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello, There, have you checked out the following site: HTTP://www.samsung.com/us/support/service/location 

 

That should show you authorized servicers in your area. 

 

Alternatively, you may be able to purchase a one-connect box from here:  HTTP://www.samsungparts.com 

If you cannot find the product listed there you can contact the parts team by calling 1-800-627-4368