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Samsung QLED made pop sound with burning smell and won’t turn on

(Topic created: 04-19-2025 09:04 PM)
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maheshvoddepalli
Constellation
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QLED and The Frame TVs
Was watching our QN55Q60RAFXZA . Flat 55" Q60 Series when there was a sizzling noise followed immediately by a loud pop and the screen turned off and smelled "electronic" burning smell (smelled like a fried capacitor). Immediately unplugged the TV . The cord was not hot (that is not shorted) when we unplugged it. And you could really smell the burning from behind the TV.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Oh no! I hope everything is okay! So that we can look into this further, please call in at 1 (800) 726-7864 to get this resolved. Or please send any of the moderators a PM with your full model and serial number! 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Oh no! I hope everything is okay! So that we can look into this further, please call in at 1 (800) 726-7864 to get this resolved. Or please send any of the moderators a PM with your full model and serial number!