Cannot connect to Bluetooth soundbar. When I go to Bluetooth Speaker List it begins to search, but cannot find any device. Bluetooth speaker is just below TV. Tried soft reset no luck, software update - no luck. What do I need to do next?
Hi, thomnic52, Thank you for following up that the TV is not connecting to any Bluetooth device.
We show that your initial concern was that the soundbar isn't connecting via Bluetooth. We would recommend connecting the soundbar to the TV via a high-speed HDMI cable with Ethernet support on the ARC/eARC ports for both the TV and the sound bar if that option is available for your sound bar.
As far as the Bluetooth not working, the steps provided will normally resolve the Bluetooth connection issue, but since the TV is still not connecting to Bluetooth, service would be necessary.
To set up a service, please reach out to Samsung with one of the options below.
Please have this information handy when requesting service: Model Number Serial Number First and Last Name Best Contact phone number Address where the unit is located Email address
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hello thomnic52, thank you for reaching out to our Samsung Community regarding your Bluetooth connectivity concerns, and we'd love to assist you with getting this resolved. We'd like to verify that you have the SmartThings app downloaded on your mobile device and the soundbar/TV is on the same network?
We also recommend for you to review the following articles for assistance:
Yes, and I have tried other Bluetooth items (hearing aids, headphones) and nothing connects. TV just searches and returns the message "no items found".
thomnic52, we appreciate you being as accurate as possible and suggest that you may want to just do a factory reset and start over as a final option. You can review our article here, https://www.samsung.com/us/support/answer/ANS10005248/, and please keep in mind after performing a reset on the TV, you will need to sign back into your apps.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hi, thomnic52, Thank you for following up that the TV is not connecting to any Bluetooth device.
We show that your initial concern was that the soundbar isn't connecting via Bluetooth. We would recommend connecting the soundbar to the TV via a high-speed HDMI cable with Ethernet support on the ARC/eARC ports for both the TV and the sound bar if that option is available for your sound bar.
As far as the Bluetooth not working, the steps provided will normally resolve the Bluetooth connection issue, but since the TV is still not connecting to Bluetooth, service would be necessary.
To set up a service, please reach out to Samsung with one of the options below.
Please have this information handy when requesting service: Model Number Serial Number First and Last Name Best Contact phone number Address where the unit is located Email address
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
