I bought a new tv, Samsung the Fram Pro 2025, and connected it to my Sonos Beam 2 using eARC. I also have a Sonos Connect:Amp in my system that connects my back speakers to the system plus a Sonos Mini sub.
I can´t get Atmos whatever I play on the TV. In the Sonos app I only get Dolby Digital 5.1.
I use the HDMI-cable that came with the Beam 2 and it is connected to the eARC-port on the wireless one connect box.
I have tried Netflix with a Premium account, a Prime and a HBO account and no Atmos.
Hello, ulfjonas, The model number provided is showing it's an international model; support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/
Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/
Hey, Ulfjonas. I’m sorry to hear you’re having trouble with Dolby Atmos on your Samsung TV. We appreciate you sharing this matter with us. There are a few different reasons this could be happening. It sounds like you already checked if your HDMI cable is eARC compatible. It may just be a setting change that needs to be made. Anynet+ (HDMI-CEC): Must be turned on. You may need to check if the Digital Output Audio Format.
Ensure both your TV and soundbar are running the latest software via Settings > Support > Software Update.
To provide more specific guidance for your setup, could you please provide the model number of your Samsung TV? You can typically find this on a sticker on the back of the TV or by navigating to Settings > Support > About This TV.
Hello, ulfjonas, The model number provided is showing it's an international model; support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/
Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/
