I updated my QLED TV’s OS to the new Tizen OS version. This version has some major UX problems. The most significant issues are related to WiFi: turning it on/off and connecting to known /previous networks.
Issue 1: Wi-Fi settings are too buried
Reaching Wi-Fi controls takes 10+ button presses. On a TV, network connectivity is a foundational setting — it should be reachable in 2–3 steps at most. Every competing smart TV platform (Roku, webOS, Google TV) surfaces network settings far more directly. Please add a shortcut or surface Wi-Fi status prominently in the quick settings panel.
Issue 2 (Critical): Wi-Fi credentials are not saved between connections
This is a significant regression in basic usability. When a TV disconnects from a known network and reconnects — whether after a power cycle, a router restart, or any interruption — Tizen requires the password to be re-entered manually, every time.
Every other connected device — phones, laptops, game consoles, other smart TVs — saves known network credentials and reconnects automatically. There is no reasonable justification for a smart TV not to do this. The Tizen OS platform already has a Wi-Fi profile API (network.profile privilege) that supports storing access point credentials. This is an implementation gap, not a platform limitation. The practical result: users with complex passwords are forced to navigate a slow on-screen keyboard repeatedly, often just to use an app they opened 12 hours ago. This is a dealbreaker-class UX failure for many users. Request: Implement persistent Wi-Fi credential storage with auto-reconnect for known networks. This is table-stakes behavior for any networked device in 206.
Hello and Welcome to the Community, bblan889! We understand your concern with the TV's Wi-Fi settings not retaining the password, and we want to help get this resolved.
For the most accurate info for your concern, the model number would be needed. And, we have some basic steps that should correct your issue.
From your description, the TV is seeing the available networks and not retaining the automatic connection after the recent software.
For this, we would recommend a Flash Reset. This will reset the cache on the TV and should allow the TV to connect to the Wi-Fi router and retain the password.
Please take a moment before starting the reset to record any account information for any apps in use on the TV and your Samsung account username and password. This reset will clear these out.
Flash Reset Steps:
Turn on the TV
Press the power button on the TV for 5 seconds -the power button is usually at or around the Samsung logo on the bottom bezel. -the TV should show the control menu
With the Samsung TV remote, press the power button on the remote for 5 seconds. -the TV will turn off and on again after about a minute -the TV will turn on in the Initial Set up screen.
Go through the Set-up process.
If the TV is still not retaining the Wi-Fi password, then I would recommend following this guide for some additional steps. Please note that this guide may have steps you've already tried (like the recent software/Tizen OS update), but there are other steps to try.
Hello and Welcome to the Community, bblan889! We understand your concern with the TV's Wi-Fi settings not retaining the password, and we want to help get this resolved.
For the most accurate info for your concern, the model number would be needed. And, we have some basic steps that should correct your issue.
From your description, the TV is seeing the available networks and not retaining the automatic connection after the recent software.
For this, we would recommend a Flash Reset. This will reset the cache on the TV and should allow the TV to connect to the Wi-Fi router and retain the password.
Please take a moment before starting the reset to record any account information for any apps in use on the TV and your Samsung account username and password. This reset will clear these out.
Flash Reset Steps:
Turn on the TV
Press the power button on the TV for 5 seconds -the power button is usually at or around the Samsung logo on the bottom bezel. -the TV should show the control menu
With the Samsung TV remote, press the power button on the remote for 5 seconds. -the TV will turn off and on again after about a minute -the TV will turn on in the Initial Set up screen.
Go through the Set-up process.
If the TV is still not retaining the Wi-Fi password, then I would recommend following this guide for some additional steps. Please note that this guide may have steps you've already tried (like the recent software/Tizen OS update), but there are other steps to try.
