Had a 32 QLED TV sent in for warranty repair and came back damaged. Called Samsung and was told it would be refunded or replaced. Was issued a ticket number and told I would be contacted "in a few days" by an accomadation team. Been over a week, so I have been trying to contact Samsung to follow up on status. Always put on hold and around an hour each time the call hangs up. Is there another number to call besides 888-SAMSUNG? Beyond frustrating.
Hello, gringo654, Welcome to the Community! We understand your concern that you've not received the follow-up about your Samsung TV, and we definitely want to help.
Please feel free to call 1-800-726-7864 for the toll-free phone number for Samsung.
We can also assist you through a private message. Please click on any moderator's name to send us a private message. Please include in your message the Model Number, Serial Number, the phone number, email address, and the address you listed for the TV to be shipped back to you used when you sent in your TV for repair.
Hello, gringo654, Welcome to the Community! We understand your concern that you've not received the follow-up about your Samsung TV, and we definitely want to help.
Please feel free to call 1-800-726-7864 for the toll-free phone number for Samsung.
We can also assist you through a private message. Please click on any moderator's name to send us a private message. Please include in your message the Model Number, Serial Number, the phone number, email address, and the address you listed for the TV to be shipped back to you used when you sent in your TV for repair.
