Original topic:

Tuning OTA Channels

(Topic created: 05-14-2024 04:32 PM)
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ben0402
Constellation
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QLED and The Frame TVs

Hi all,

 

I have had a new antenna installed and had no problems auto tuning all free to air channels, and worked fine for a few hours. No every channel has a blank screen and message 'service not available'  Has anyone experienced this before and know the fix? As far as can see the antenna service is fine and self diagnostic is showing no issues.

 

Cheers,

Ben

1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. Just to confirm, have you tried rerunning the Auto Program? Based on the error message you're getting, I believe the issue may be with the antenna or local broadcast providers. However, I do have the link below that details the different error codes you may receive from the TV, as well as how to troubleshoot them. 

https://www.samsung.com/us/support/troubleshooting/TSG01109043/

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