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05-14-2024 04:32 PM (Last edited 05-15-2024 11:42 AM by SamsungCaleb ) in
QLED and The Frame TVsHi all,
I have had a new antenna installed and had no problems auto tuning all free to air channels, and worked fine for a few hours. No every channel has a blank screen and message 'service not available' Has anyone experienced this before and know the fix? As far as can see the antenna service is fine and self diagnostic is showing no issues.
Cheers,
Ben
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05-15-2024 06:41 AM in
QLED and The Frame TVsHi there, Thanks so much for posting about this. Just to confirm, have you tried rerunning the Auto Program? Based on the error message you're getting, I believe the issue may be with the antenna or local broadcast providers. However, I do have the link below that details the different error codes you may receive from the TV, as well as how to troubleshoot them.
https://www.samsung.com/us/support/troubleshooting/TSG01109043/
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05-15-2024 06:41 AM in
QLED and The Frame TVsHi there, Thanks so much for posting about this. Just to confirm, have you tried rerunning the Auto Program? Based on the error message you're getting, I believe the issue may be with the antenna or local broadcast providers. However, I do have the link below that details the different error codes you may receive from the TV, as well as how to troubleshoot them.
https://www.samsung.com/us/support/troubleshooting/TSG01109043/