Hello! Thank you so much for posting about this. I completely understand your concerns with the volume automatically turning down. The 2020 QLED and 8k models have added many new features and are equipped with a “Sound Sensor”. If the TV's volume suddenly adjusts, this is related to a new function, the Sound Sensor. You deactivate the feature if you want to. Here are some steps you might find helpful:
1. Navigate to Settings.
2. Select General and then select Intelligent Mode Settings
3. Select Intelligent Mode to turn off all the functions or select each option to turn it off.
f this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Hello! Thank you so much for posting about this. I completely understand your concerns with the volume automatically turning down. The 2020 QLED and 8k models have added many new features and are equipped with a “Sound Sensor”. If the TV's volume suddenly adjusts, this is related to a new function, the Sound Sensor. You deactivate the feature if you want to. Here are some steps you might find helpful:
1. Navigate to Settings.
2. Select General and then select Intelligent Mode Settings
3. Select Intelligent Mode to turn off all the functions or select each option to turn it off.
f this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
