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Original topic:

2019 Model Frame TV Photo Uploads

(Topic created: 05-08-2019 09:41 PM)
useruRUrJb97pO
Constellation
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QLED and The Frame

I just purchased the 2019 Model for the Frame TV and can't figure out how to load Pictures from my phone onto the TV. The TV tells me to use the SmartThings Mobile App but no where on the mobile app do i see an option to upload photos. Has anyone else come accross this issue? 

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userjA1QM3EdE2
Constellation
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QLED and The Frame

Like others, using iPhone Xs, I can get to My Collection, and I can browse my photos, select multiple photos for a collage, but as soon as I try to create the collage, I get the error that Art mode is unavailable.  I can occasionally add individual photos, and for a short time (the first few days I had the tv) I could create 4-5 collages before getting the error, but even with daily attempts I've only been able to create 1 collage in a few weeks.  I've only had the TV for a month (2019 43"). 

 

Initially the TV was on wifi and now it is hardwired (ethernet).  Same error in either case.  I have tried to edit the source photos (i.e. make them not live photos, use screen shots of the photos), to no avail. 

 

So in summary, I can do everything that the Solution suggests, but I still cannot create the collage because the error occurs right at the last step of sending it to the TV.

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userjA1QM3EdE2
Constellation
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QLED and The Frame

BTW - I just tried to create a collage using photos sent to me by my mother from her Samsung Galaxy 10.   No issues creating the collage. 

 

So I used to be able to create a collage with my iPhone photos, but I no longer can.  But I can create a collage with photos from another source, like a Samsung Galaxy...

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Samsung_D6QwB0U
Astronaut
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QLED and The Frame

Great

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userJCCXxMuhtn
Astronaut
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QLED and The Frame

Has anyone solved this one yet. I also cannot upload photos from my iPhone. I'm considering returning the product.

userQPVRf5IKH9
Astronaut
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QLED and The Frame

I have spent weeks trying to get the photo mounting for collage working on my iPhone XS with Samsung to no avail.  The latest is that I need to buy a Samsung phone because it is a known problem that the iPhone apps (SmartThing and SmartView) don't provide the  same functionality as the Android/Samsung phones. I was able to get single large pictures using 3840 x 2160 using no border or Shadow mount but not modern mount (it shows the mount but with a black screed - not my photo).  At no stage do I get to see the Collage - Matt option.  Neither do I see the ability to select photos from my iPhone - I only got it to work at all by using the USB connection.  Otherwise a great TV but Samsung have not delivered the promised functionality.  The Samsung Support call is still open.

userWLurthHbAN
Constellation
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QLED and The Frame

I think I found one reason, but maybe not overall root cause of the issues for pictures not uploading. 

For my issue, I could only get some pictures to upload and others would either crash the app or give me the error that Art Mode wasn't available. 

After following other guidance and not having success, I hypothesized it could be too big a file size or some kind of metadata on the file causing the error. So, I just opened the image on my iPhone and then took a screenshot of my screen. Cropped the image to the 16x9 resolution from other posts and sire enough it worked. The image had come from mermuseum.org free downloads. I suspect it was the metadata and not file size because I successfully uploaded other pictures of larger file size. 

Hope that helps others. 

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userXHyF5UhKzK
Astronaut
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QLED and The Frame

I can confirm this is the fix that worked.

 

it is likely the size of the iPhone picture that is causing the issue or perhaps the fact that it may be a Live Photo from iPhone 

 

After taking a screen shot of the photo already saved on my iPhone I now no longer get any error messages when trying to create a collage. 

I haven't tried turning off my "Live Photo" to see if that may also solve the problem but I don't see any quality loss in picture when I took the screen shot so I can confirm everything works with an iPhone 11 and the 2019 Frame tv

 

 

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