I purchased the 2020 Frame TV 55" on Friday, 5/22. QN55LS03TAFXZA
There is an issue with the supplied no gap wall mount. Step 1 is to attach the bracket to the back of the TV using the 4 included screws: M4 x L14. These screws are too short. They drop right in and spin. I had to go to a large box hardware store and purchase M4 x L16 screws. Please address!! This should literally be the easiest step of the whole mount process. 800-SAMSUNG is a joke -- she sent me videos to watch and recommended I hire a professional installer.
This is a premium lifestyle TV in the year 2020. The available memory/storage is awful. After installing 4-5 apps the available storage remaining was 7%. A few hours later, it was at 3%. I have not installed ANY personal photos yet. Guys, this is a serious concern. How is this TV going to hold up for 5+ years if we're low on memory out of the box!! This is a major shortcoming and Samsung should address somehow. There are things like eManual (50MB) and Disney+ that are pre-installed and you cannot uninstall. This TV should have at least another 500MB to 1GB of available storate.
I had the same problem with the screws. 3 of them barely caught the threads in the TV. The fourth screw didn't even catch. Went to Lowes and bought 4mm x16mm screws and they are perfect. Thanks to RdrakeaCosmic Ray for the tip. I'm sure there are a lot of these TV's "barely" secured out there with the original screws.
Echo your comment about the ridiculously limited storage. All I did was uploaded 50 photos from my phone, via the Smart Things app, and the Art Mode feature on the TV stopped working (could not 'Set' any new pictures) due to running out of storage. I looked in Settings > Support > Device Care > Manage Storage and saw only 70MB of free storage, but I could not address the issue from this view - and as you said, many unwanted pre-installed apps are hogging all the limited storage space. I subsequently removed all of my uploaded 'My Photos', but the storage situation still showed only 142MB free and the 'Set' art problem persisted. Only a hard factory reset resolved the problem, at great expense of my time.
I've had the issue where art won't "set". you select something and nothing happens. It seems like just turning the TV completely off will resolve (press and hold power button). Hopefully that is something that can be fixed in a firmware update.
In my case the issue survived across a power-cycle. Agreed - this is a weak corner of the Frame software. Fix via firmware update would be greatly appreciated.
I have the 2020 Frame, 55inch, and can only download 8 photos to my photos, what the heck?? is there a way to change this? Also, my hi-res pictures around 8-meg are considered to large for it to handle, and asks me to lower the size!
