I purchased the 2020 Frame TV 55" on Friday, 5/22. QN55LS03TAFXZA
There is an issue with the supplied no gap wall mount. Step 1 is to attach the bracket to the back of the TV using the 4 included screws: M4 x L14. These screws are too short. They drop right in and spin. I had to go to a large box hardware store and purchase M4 x L16 screws. Please address!! This should literally be the easiest step of the whole mount process. 800-SAMSUNG is a joke -- she sent me videos to watch and recommended I hire a professional installer.
This is a premium lifestyle TV in the year 2020. The available memory/storage is awful. After installing 4-5 apps the available storage remaining was 7%. A few hours later, it was at 3%. I have not installed ANY personal photos yet. Guys, this is a serious concern. How is this TV going to hold up for 5+ years if we're low on memory out of the box!! This is a major shortcoming and Samsung should address somehow. There are things like eManual (50MB) and Disney+ that are pre-installed and you cannot uninstall. This TV should have at least another 500MB to 1GB of available storate.
4 or 5 apps wow I have zero and am at 3% space left, with zero photos uploaded. Give it 6 months it wont be abl eto have its firmware uploaded it will be a Dumb TV rather than Smart and will be going back under consumer protection law.
Just received my 55" frame. The way too short screws are still included. Is this a f***ing joke? What's even worst is that this is not a packaging error as the manual explicitly refers to M4 L14.
Did they even try this once? I simply couldn't believe it.
Yep, I'm sorry you have the problem, too. I actually think the issue is the holes aren't drilled right / deep enough in the tv...but who knows. No one at Samsung will understand / care, so hopefully buying longer screws like I did will work.
I also have a problem with the threads not reaching. I've been on the chat with samsung and they just told me it is the stores problem. Not there's. This is the last samsung product I am buying
Screws supplied are also too short for the 65" frame tv and no-gap wall mount. Complete garbage. Also, Samsung recommends toggle bolts when not directly mounting to more than one stud... but does NOT supply them. They do supply concrete mounting hardware. So lame. You purchase a premium lifestyle tv, you expect to be able to mount it with the included hardware. Thank you @Rdrakea. Thanks for nothing Samsung!
