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2020 Frame Tv Power Cycling

(Topic created: 05-01-2021 08:46 PM)
userBn6mRYTJVa
Astronaut
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QLED and The Frame

Hi all! I’m hoping someone here can help me. My TV has been acting up for quite some time (since about two weeks after taking it out of the box). At night my husband switches the tv to art mode, by morning it has turned itself off. Upon occasion it will be playing the Samsung tv station when we wake up. I then turn the tv on and it power cycles for about 30-45min. Sometimes I get a picture depicting a disconnection between the One Box and the tv. Once the tv is done cycling you  cannot access the menu on the remote, so I unplug it and plug it back in. After all of this the system works great for the rest of the day and into the night. I have had several calls with tech support and nothing works. Do I need a new fiber cord or what? I really appreciate all suggestions 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame

I'm sorry to hear that if this is occurring after plugging directly into the wall and not through a surge protector this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame

I'm sorry to hear that if this is occurring after plugging directly into the wall and not through a surge protector this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

Send a Message on Twitter

Send a Message to Moderator


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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