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Original topic:

2022 43" The Frame lip sync after around 20 minutes -Model QN43LS03BAFXZC

(Topic created: 05-18-2022 05:44 PM)
userx8Eut1eqtl
Constellation
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QLED and The Frame

Model QN43LS03BAFXZC

Tried it watching Netflix or Disney using the built-in apps. It starts ok but after a while there the sound and image are not sync anymore

No soundbar, just tv speakers

Already went to settings and reset the sound but didn't fix the problem. 

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! I understand how having this audio issue can be a cause for concern. I would recommend checking your internet speeds and to make sure nothing is downloading or using most of your bandwidth while watching these apps. As slower internet speeds can cause this issue to occur. If this is not occurring on any external devices then I would recommend calling your Internet Service Provider. 

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! I understand how having this audio issue can be a cause for concern. I would recommend checking your internet speeds and to make sure nothing is downloading or using most of your bandwidth while watching these apps. As slower internet speeds can cause this issue to occur. If this is not occurring on any external devices then I would recommend calling your Internet Service Provider. 

 

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