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Original topic:

2022 Frame TV switching automatically from art to tv mode

(Topic created: 07-11-2023 11:45 AM)
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JOHNFISHER
Asteroid
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QLED and The Frame

My 2022 Frame has started switching on its own from art mode to TV.

it says I have the current software 1503. Which is not even listed on Samsung’s support site under software updates.

Any ideas? Thank you

133 Replies
Ivebeenframed
Astronaut
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QLED and The Frame

Joining the club of people that have a messed up tv after the update. Without any input, the tv jumps over to Samsung live tv mode. Please fix this

Slapppy
Galaxy
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QLED and The Frame

My workaround. So I started to try and figure out a workaround. I have ATV on HDMI 1. I disabled Smart TV, and enabled Anynet HDMI and turn off HDMI enhanced.  I set ATV to show Ariel screen saver in 5 min and sleep ATV in 15. So when ATV sleep, it switches the FRAME to Art mode. When the Stupid Frame decides to exit ART Mode it pops into HDMI1 ATV which then wakes it up and starts the Ariel screensaver in 5 min. At least that plays. Then in 15 min ATV goes to sleep and Frame TV automatically switches to ART Mode.  Which works for quite awhile.  Eventually FRAME TV ART mode gets stupid and quits again, but it will go to HDMI and ATV kicks in, screensaver, sleep and then back to ART Mode.  it's a stupid workaround but it work.   One hiccup. Eventually FRAME TV in ART Mode sleep will just shut down the TV completely. You have to wake it up again and manually switch to HDMI1 ATV. This happens eventually. Sometimes within a day or two, sometimes a whole week before it does that.  Clearly this FIRMWARE has ruined the entire experience.

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Justinh24
Astronaut
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QLED and The Frame

Same issues as well.  Started about four weeks ago.    

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IAC16
Constellation
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QLED and The Frame

Hi,

Our Frame TV doesn't remain in Art Mode; after a random length of time (can be 10-minutes or several hours) a TV program will turn on. We worked with Samsung Chat, but the problem still persists. We have the latest software version installed, 1503.8

This is a new problem; it was working perfectly until just a few weeks ago.  We really like the TV, but this problem has become very frustrating since we never know when it will switch from Art Mode to a TV show.

Gene81
Asteroid
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QLED and The Frame

Exact same problem, I forgot to turn off auto-update of the firmware and once again fell victim to the only company on earth that actively breaks its own products. Never again with samsung

kwklog
Asteroid
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QLED and The Frame

Same issue with out new 43" frame TV.   Looking at the event log it shows "Power-on Reason, Sensor" when this happens.   I have spent an hour trying to find a solution online and can't find anyway to resolve the issue.

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QLED and The Frame

What other HDMI sources are connected to you guys' Frame? What source is the "TV program" from?

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IAC16
Constellation
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QLED and The Frame

Hi,

Our only HDMI source is for Direct Stream TV; it is connected to the Direct Stream TV box.

 

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Gene81
Asteroid
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QLED and The Frame

I have no HDMI sources. No connections at all, actually. When mine leaves art mode it starts Samsung TV Plus.

kwklog
Asteroid
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QLED and The Frame

I have no HDMI sources connected.  The TV program that appears is the last channel I viewed from Live TV (Via connected HD Antenna) or Samsung TV+.