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Original topic:

75 inch QLED TV. will not turn on

(Topic created: 05-31-2022 04:13 PM)
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Members_vjmxt76
Constellation
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QLED and The Frame

I have a 75 inch QLED QN75Q7FAMF . It will not turn on after I changed providers from cable to fiberoptic. I tried everything. I disconnected everything and reconnected everything after several days of being disconnected ,I was able to turn it  on but when I turned it off it would not come back on. I believe it's the one connect box. My question is one connect box model numbers SOC1004R compatible with SOC1000MA? They have the same part number.BN68-07104D-00. E mail <HIDDEN>

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello, thank you for reaching out to our Community regarding the television. Yes you can contact our phone support at 1-800-726-7864 for assistance as mentioned or you can contact our parts department J&J international online at Samsungparts.com or by phone at 1-800-627-4368 for further help with the part compatibility inquiry for accurate information.  

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3 Replies
Sdg
Cosmic Ray
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QLED and The Frame
Try actually calling Samsung they have pretty good customer service and if your TV is under warranty they'll just replace it for you
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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello, thank you for reaching out to our Community regarding the television. Yes you can contact our phone support at 1-800-726-7864 for assistance as mentioned or you can contact our parts department J&J international online at Samsungparts.com or by phone at 1-800-627-4368 for further help with the part compatibility inquiry for accurate information.  

Tonyokal
Constellation
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QLED and The Frame

Is it a 2-meter version? I have trouble with conversion.

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