Original topic:

Apple TV remote no longer powers off my TV

(Topic created: 08-25-2023 07:01 AM)
Mlhpdx
Constellation
Options
QLED and The Frame

I recently had a software update pushed to my 65 The Frame TV.  Since the update, instead of going into art mode when I power off the TV, using my Apple TV remote, the screen goes black for a few minutes and then turns on. First time it happened I turned the TV off (I thought) and then went upstairs, a few minutes later Gordon Ramsay is screaming in my family room, I thought someone had broken into my house.  

I deleted the Samsung TV Plus app because I’d read on another forum that this should resolve it, it did not.

This function worked perfectly until the software update. Anybody know to fix this?

7 Replies
Ljknight
Constellation
Options
QLED and The Frame

Same for me, when the apple TV goes to sleep the art mode is no longer turning on and instead tries to show live TV or something. 

Art Mode Please
Constellation
Options
QLED and The Frame

I’m having the same problem! Turn off the Apple TV with its remote and frame stays on with live tv!

jte5x7
Astronaut
Options
QLED and The Frame

Me too, what gives Samsung?! Can you tell us how to fix it?

0 Likes
Im a frame watcher
Constellation
Options
QLED and The Frame

I believe this is intentional as a part of the latest release.
I have the old firmware on a thumb drive and I can't even roll back to it.

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Mlhpdx
Constellation
Options
QLED and The Frame

You know what they say about good (in the mind of Samsung) intentions…

I had bought another Frame a few days  before they did this and because of this, I returned it as soon as it delivered. This was poor choice on their part

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Twelpo19
Astronaut
Options
QLED and The Frame

Same thing happening here and need a solution

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cvnning
Astronaut
Options
QLED and The Frame

SAMSUNG PLEASE FIX THIS! This TV sucks now.

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