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Art mode color issues

(Topic created: 06-12-2023 08:25 AM)
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Benk82
Astronaut
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QLED and The Frame

Bought a 65” the frame a couple of weeks ago, 2 nights ago the art mode suddenly looks like this.

IMG_0615.jpeg

 Here I have selected with a white Passepartout , it looks horrible and kinda purple hueish. 
many tips that could help?

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Good evening. I agree with @tomsframe. That's a good place to start 🙂 You can also check out the following link for more troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

 

 

If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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2 Replies
tomsframe
Comet
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QLED and The Frame

First thing to do is go into the set's Diagnostics and run the video check(s). If those look bad you might have a defective TV.

Try also unplugging it for an hour or so and re-plug. Also "Factory Reset".

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Good evening. I agree with @tomsframe. That's a good place to start 🙂 You can also check out the following link for more troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

 

 

If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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