I have a 2022 The Frame, and the voice wake up option is greyed out and cannot be selected.
Do these TV's support using "Hi Bixby" without pressing the microphone button on the remote?
I have read the other message on this subject, but the generic reply did not help.
I too have this issue. It was there and I used it before in Aug 22 but now it does not work. A samsung rep from a cert. co. was out here today and replaced the main board. Still broke. Options for voice wake-up are greyed out.