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Original topic:

Black areas on screen/backlight issue

(Topic created: 01-16-2023 11:46 PM)
SamDev
Asteroid
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I have a Samsung QN75Q80TA 75" Class Q80T QLED 4K UHD HDR Smart TV almost 2 years old and I have recently started seeing something what seems like a backlight issue to me. There are dark areas on screen which make a shape covering 30% of the screen. Colors are fine in this area just the screen is darker. It goes away on restarting the TV but comes back in a couple days again.

 
Questions:
1. Is it backlight or something else? 
2. How hard is it to fix if it's backlight? 
 
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4 Replies
Diaboyos
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It's probably the panel going out. Is it still under warranty? It will cost a lot to repair if it's not under warranty and that money would be better spent towards a new TV in my opinion.
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SamDev
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Thanks Diaboyos. Currently it's intermittent. But I do have a 3P warranty valid till April 2023. So I guess I should try my best to get it replaced.
Thanks for your reply.
Is there a sureshot way to tell if it's the panel vs if it's the backlight?
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SamDev
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@Diaboyos From the patterns it seems more like diffused light from LED backlight arrays, some sections not lit. Can I reach out to Samsung tech support to at-least confirm if its backlight / panel? I guess backlight would only cost ~200??

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Solution
Diaboyos
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Yeah, call or text START to 1-800-726-7864 to contact Samsung directly.