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Bright spot in corner of TV QLED

(Topic created: 03-06-2023 06:53 AM)
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Jmhollabaugh
Cosmic Ray
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QLED and The Frame

So I picked up a new Q80B TV and while playing my ps5 I noticed this during the loading screen. While the white circle is spinning on a black screen it lights the whole corner of the TV. Samsung customer support said this isn't normal and the TV needs serviced. Since I just bought it I exchanged it and the new TV does the exact same thing. Thanks in advance for any comments.

 
 
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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello! First I would like to welcome you to the community! Thank you so much for reaching out. I definitely understand your concerns with the tv picture having a blur in the corner. I'll be more than delighted to assist with this issue. Being that the tv is new you may want to try adjusting the picture settings. Here's a link you may find helpful: https://www.samsung.com/us/support/answer/ANS00079295

If all the steps above did not help, the unit will need to be evaluated by a certified technician, Depending on your warranty there are different options available.

 

If you’re out of warranty, please use the following link to locate an authorized service center in your area: http://www.samsung.com/us/support/service/location

 

If you’re in warranty please have your full model and serial number, along with your contact information and reach out to us any of the following methods:

Facebook:http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Phone: 1-800-726-7864

 

You can also feel free to PM a moderator directly by clicking on our name and selecting the message option.”

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Jmhollabaugh
Cosmic Ray
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QLED and The Frame
I wanted to add that the room is pitch black at the time e of picture. I have videos this is a screen shot of one of those videos. It looks worse in the captures. One video I open curtains and blinds and turn on lights in the room and you can barely notice it and it is literally just around the icon barely. Even with all that this room has bad lighting. So I don't know if it's an issue or not, seeing as 2 tvs did it? The guys at best buy let me hook my ps5 up to there demo and I didn't notice it at all but it's so lit up in there.
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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! First I would like to welcome you to the community! Thank you so much for reaching out. I definitely understand your concerns with the tv picture having a blur in the corner. I'll be more than delighted to assist with this issue. Being that the tv is new you may want to try adjusting the picture settings. Here's a link you may find helpful: https://www.samsung.com/us/support/answer/ANS00079295

If all the steps above did not help, the unit will need to be evaluated by a certified technician, Depending on your warranty there are different options available.

 

If you’re out of warranty, please use the following link to locate an authorized service center in your area: http://www.samsung.com/us/support/service/location

 

If you’re in warranty please have your full model and serial number, along with your contact information and reach out to us any of the following methods:

Facebook:http://www.facebook.com/samsungsupport

Twitter: http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Phone: 1-800-726-7864

 

You can also feel free to PM a moderator directly by clicking on our name and selecting the message option.”

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