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Original topic:

Can't access APPS on home screen

(Topic created: 11-02-2023 09:46 AM)
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Members_95MNDLj
Constellation
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QLED and The Frame

For the last twelve hours or so, I have been unable to access the apps on the Samsung home screen on my Q60B QLED. Each time I click on the APPS icon, I receive the message: "Information: Smart Hub is being updated. Please try again later." It didn't open last night and hasn't this morning.

I accepted all the Privacy, Terms & Conditions but the icon still doesn't open.

I would prefer not to do a hard reset from Settings since I spent many hours calibrating my QLED and don't want them to revert to factory default.

How can I get back into my apps? 

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello there, Members_95MNDLj! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello there, Members_95MNDLj! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.