I recently bought a The Frame 55. While the SmartThings app works fine to control the TV, I am unable to upload photos in Art Mode. The option is greyed out and I get an error message: "to use this function turn on the frame and make sure it is on the same network" or something to that effect. SmartView doesn't even see my TV.
I have try removing the TV from SmartThings and trying again, restarting the TV, changing WiFi networks, nothing works. I understand others have the same problem but I have yet to find a fix that works for me. It would be great if Samsung could provide a solution. Latest model Frame, with up to date firmware and using an iPhone. Thanks.
Solved! Go to Solution.
Piling on here. Bought a 65" last weekend. Was able to upload a picture on day one, but now I am having the same issue with the SmartThings app. I assume no one in this thread has solved the isssue yet. Samsung, are you working on this or should we give up?
You will need to contact Smart Things, as they would be able to better assist 🙂
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Same issue here, got 3 pictures uploaded this morning and now can't add any either through the smartthings app or by attaching a USB drive, but I can delte what I added. Model QN65LS03RAFXZA. Just got the TV a few days ago.
What kind of lazy answer is that!? THIS IS ABOUT A KEY FEATURE OF THE FRAME TV!!! The only way you provide to upload pictures is through the App - so stop deflecting the issue AND START TO PROVIDE A SOLUTION!!!!