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Original topic:

DOES NOT WORK in the USVI

(Topic created: 08-04-2023 01:47 PM)
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USVI customer
Astronaut
Options
QLED and The Frame

I’m beside myself. We just bought a 65” The Frame and at least half of the features are “not available” to use including:

Samsung TV Plus

The Art Store

“Remote Management” for Support

Payment Info/Membership

Repeated Error 80000/80001 when trying to view art galleries (none of which are accessible)

Auto Update

Power and Energy Saving

and more

 

Samsung? Why on earth would you sell these TV’s here knowing that none of the functionality is available outside the continental US? This is ridiculous. Out of sheer desperation I also contacted Samsung “Caribbean” support and guess what — USVI isn’t in their territory, either. HELP!!!!!!

WHEN WILL THIS BE ADDRESSED? Did we just purchase a very large, very expensive paperweight?

1 Solution


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Solution
LeoWyatt89
Comet
Options
QLED and The Frame

                These features are available on US models. However, Can you advise exactly what model of television you have?

 

Please note certain regions block different features. Dependent upon where you reside there are different rules and regulations, that make features unavailable. I would recommend a factory reset of the television, and try to set the television’s country to the US in order to access your features properly.

 

During the set up when you get to the terms and conditions part Stop, and while that screen is up,press the following sequence of buttons. 

 

MUTE - VOL UP - CHANNEL UP - MUTE   or

» - 2 - 8 - 9 - « (this is FFWD - 2 - 8 - 9 - REWIND) Depdent on the model you have. 

 

It may well take a few tries but ideally you will see a lists of countries that will pop up then you can select the US, and the features should work. 

 

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2 Replies
Solution
LeoWyatt89
Comet
Options
QLED and The Frame

                These features are available on US models. However, Can you advise exactly what model of television you have?

 

Please note certain regions block different features. Dependent upon where you reside there are different rules and regulations, that make features unavailable. I would recommend a factory reset of the television, and try to set the television’s country to the US in order to access your features properly.

 

During the set up when you get to the terms and conditions part Stop, and while that screen is up,press the following sequence of buttons. 

 

MUTE - VOL UP - CHANNEL UP - MUTE   or

» - 2 - 8 - 9 - « (this is FFWD - 2 - 8 - 9 - REWIND) Depdent on the model you have. 

 

It may well take a few tries but ideally you will see a lists of countries that will pop up then you can select the US, and the features should work. 

 

Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use all your features. I would recommend attempting what @LeoWyatt89 said. If this still does not help then I would recommend if you are still within the exchange period to take this back for an exchange. If not service would be recommended. Please feel free to call us directly to get this set up. You can reach us at 1 (800) 726-7864.

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