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Dark shade in left side of Samsung QE75Q67A - 75 inch - 4K QLED - 2021

(Topic created: 06-08-2022 05:18 AM)
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userxcxf4AJFZV
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QLED and The Frame

TV 2.jpegTV1.jpeg

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Samsung_Moderator
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Community Manager
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QLED and The Frame

Hello! I understand how this can be a cause for concern with your display being dark on one side. If this is occurring on all sources this will require service. Depending on your warranty you have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, and as your device is out of country I would recommend going to your country's support forum: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello! I understand how this can be a cause for concern with your display being dark on one side. If this is occurring on all sources this will require service. Depending on your warranty you have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, and as your device is out of country I would recommend going to your country's support forum: https://www.samsung.com/us/common/visitlocationsite.html