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Original topic:

Frame 2022 Black Blooming

(Topic created: 07-22-2022 04:27 AM)
usermaVifDr0Ig
Astronaut
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QLED and The Frame

 

Hi, I've noticed when screen is black there's fairly noticeable blooming on my 65" Frame 2022. Is this normal? Or should I contact regarding replacement. It's a rather poor viewing experience. Image below captured from  YouTube black screen test I did. Any advice would be great 

F185735A-5F21-461E-8D58-3271CB14CA6D.jpeg

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

 https://www.samsung.com/us/support/troubleshooting/TSG01202526/#the-tv-screen-is-cloudy

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

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5 Replies
For-You
Sun
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QLED and The Frame
Cristal tv on my end here the same
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For-You
Sun
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QLED and The Frame
And even is not black, I have samsung tv from back 2017, black screen and no blooms, it's completely black. And those from 2022 cristal tv with blooms and is not black. The quality and color is just poor.
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Diaboyos
Neutron Star
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QLED and The Frame
You have an extremely bad clouding issue. Personally I wouldn't keep it. I don't know if they'll consider that worthy of a replacement though. Pictures like this are why I switched to OLED.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

 https://www.samsung.com/us/support/troubleshooting/TSG01202526/#the-tv-screen-is-cloudy

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

user3Qfe4mXYx3
Cosmic Ray
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QLED and The Frame

Which YouTube black screen test? Can you please provide the link so we could conduct the same test?

 

 

 

 

 

 

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