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Original topic:

Frame TV remote not charging

(Topic created: 11-05-2023 07:12 AM)
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Jdegroff
Astronaut
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QLED and The Frame

Our remote for the Frame TV started needing to be charged frequently, and now it won’t charge at all. Is there a way to replace the battery? Help! 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hey, thank you for reaching out to us for assistance. There are certain model remotes that allow you to change the battery. These models allow easy access, so you should be able to look at the back of the remote to see if the back comes off. If there is no backpiece on the remote; the remote would have to be replaced. I've found a guide on how to find a replacement remote and some troubleshooting steps you can take. Check out the link here: https://www.samsung.com/us/support/answer/ANS00079343/.
If you still have questions for us. You can send us a private message to one of the moderators by using this link. Or you can message us on Facebook or X by using the links below. Thank you. 

1. Facebook Messenger: http://m.me/samsungsupport 

2. X: bit.ly/2pTYDc7


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hey, thank you for reaching out to us for assistance. There are certain model remotes that allow you to change the battery. These models allow easy access, so you should be able to look at the back of the remote to see if the back comes off. If there is no backpiece on the remote; the remote would have to be replaced. I've found a guide on how to find a replacement remote and some troubleshooting steps you can take. Check out the link here: https://www.samsung.com/us/support/answer/ANS00079343/.
If you still have questions for us. You can send us a private message to one of the moderators by using this link. Or you can message us on Facebook or X by using the links below. Thank you. 

1. Facebook Messenger: http://m.me/samsungsupport 

2. X: bit.ly/2pTYDc7