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02-12-2021 11:51 PM in
QLED and The FrameI have a subscription to the art store. Suddenly my TV doesn't recognize it. Even though my next payment isn't due for several weeks, it keeps asking me to subscribe. But when I try to, it says I have an active membership.
Over every picture I try to display, it asks me to subscribe.
I'm not sure what to do.
Solved! Go to Solution.
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10-02-2021 09:48 AM in
QLED and The FrameHello, I can definitely understand the frustration with your tv account. I recommend reaching out to our Samsung Accounts department. You can contact them directly at 855-795-0509
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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02-16-2021 01:06 PM in
QLED and The FrameOh no! Are you still unable to access art store?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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02-16-2021 08:30 PM in
QLED and The FrameIt did start working. I'm not sure why it stopped or how it started back up. 🤷

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02-17-2021 05:18 PM in
QLED and The FrameWonderful! I'm glad it started working again. Please feel free to reach back out if you have any other questions or concerns.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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02-28-2021 09:42 AM in
QLED and The FrameI'm having the same problem. I subscribed, put in CC and gift code, and got a confirmation email. But every picture asks me to subscribe, and of I try it says I have an active subscription.
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03-02-2021 03:55 PM in
QLED and The FrameI had the same problem. After a couple of days it just started working. Maybe wait and see if it starts working after a few days.

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03-02-2021 05:07 PM in
QLED and The FrameCan you try signing out of the Samsung account on TV and online from the PC? Sign in online, then on TV.
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07-25-2021 10:57 AM in
QLED and The FrameI'm having same problem. Sign out and in again doesn't fix it.
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09-29-2021 08:29 PM in
QLED and The FrameI am having the same problem.
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09-30-2021 09:55 AM in
QLED and The FrameHello, I understand how frustrating that can be. Can you try signing out of your Samsung account on the television and online? Once signed out please try again by signing in to your account online, then on TV.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
