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Original topic:

Lack of eARC support = lost customer

(Topic created: 06-05-2019 11:47 PM)
AbidingTechDude
Constellation
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QLED and The Frame

I purchased a 2018 QLED about 6 months back and am super impressed by everything that Samsung has done with these TVs, from the OS to the Picture Quality and the impressive ability to change device sources and control said devices using a single remote.

 

Started shopping for for another TV for the main viewing room and was excited to hear that the 2019 models would support HDMI 2.1 since my only quam with the 2018 model was lack of high-def audio back to my receiver when using my Xbox One X in game mode (VRR > HD-audio IMO).

 

After doing my homework I found to my dissapointment that Samsung choose to exclude eARC from the 2019 models.

 

I'd like to state loud and clear to any Samsung folks out there reading this: I'm going with an LG OLED instead since they choose to embrace and support new technology, the tipping point for my decision plain and simple was the exclusion of eARC.

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user8WKevcC2rA
Asteroid
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QLED and The Frame

Join us and voice your frustration on Twitter :

@Samsung_Dev @StephenWithers @samsung978531 @SamsungUS @SamsungUK @SamsungSupport @SamsungTV Where is the promised eARC support for 2019 TV's & Soundbar's top models? We feel cheated! #earcWithersGate #earcSamsungGate

userpZM1GDwPTV
Constellation
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QLED and The Frame

Samsung's lack of support for eARC is rediculous. Nobody is EVER going to be happy with lip sync issues from their sound bar and if these fools think this decision will go unnoticed they are sadly mistaken. Many many of us want and expect what Samsung promised us: eARC support for products purchased at great cost. We were all told eARC would be provided as a software update. Sadly, their lack of integrity in this matter makes them thieves and liars. Guess I'll sell this junk and move over to LG. Fool me once....

user6urUkd0KdD
Constellation
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QLED and The Frame
I just read a review of the 2020 lineup and I have to tell you, Samsung is pushing me to LG. Even though eARC is supposedly standard on the 2020 models (at least some of them...) they have intentionally DOWNGRADED the video performance of the 4K models in an effort to push us to their 8K models.
userR0em47YRnY
Cosmic Ray
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QLED and The Frame

Not true.  Reviews point out the Q90T beats the 8K models this year.  The video performance of the Q90T is also better than the Q90R.  Doesn't matter how they acheived it.  Unless you're more concerned with spreadsheets?

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userdXWCDlIGJ2
Astronaut
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QLED and The Frame

I just bought a Q60R. Hooking up my Sonos Beam and Xbox One S, I found an annoying delay. And this can by fixed by a firmware upgrade to make the ARC port eARC compatible? And Samsung is not doing this? I'm disgusted. Is sustainability in Samsung's values as a company at all? I guess not? Last time I bought a Samsung.

userR0em47YRnY
Cosmic Ray
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QLED and The Frame

Samsung's eARC is broken right now anyways.  But it would solve your particular problem since the 2020 TVS, with eARC enabled, will pass through (if they add the pass through feature to the 2019s) audio unaltered by the TV.  Either the eARC or decoders are broken since Atmos discs rop audio if the TV processes the signal.

userBvhpv8YjPT
Cosmic Ray
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QLED and The Frame

Samsung refuses to release eARC for their 2019 models as they have moved onto their 2020 models.  Sell your TV, buy LG and stop supporting this terribly customer unfriendly company.  It's an expensive lesson learned for all of us.  

imintricate
Asteroid
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QLED and The Frame

They've made promises that it would be released and in an interview they said it would be coming this month (July) but the recent firmware update did not include eArc... where is it?!

userSEDm6Ur2KE
Asteroid
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QLED and The Frame

It would be nice to just have a clarificaton on this issue by Samsung.  It would be so easy to say whether it is coming or not and what the timeframe is for deployment.  That would end needless speculation across the web on this issue. 

userhld2ATMqYu
Constellation
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QLED and The Frame

Agreed, we need soemthing official; Do i have something to lookforward to.. or do I (sadly) leave my QN75Q900RBFXZA TV with some poor soul on the resale market and never look at another Samsung TV again.  

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