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Original topic:

Missing Accessory kit for 55” Frame tv

(Topic created: 11-21-2020 06:39 AM)
userjNcOyLIUVp
Constellation
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QLED and The Frame

How do you get replacements for missing parts from Samsung? I bought the tv from Amazon and don't want to deal with returning because I've already broken down the box to recycle. The accessory kit looks like it's just the power cable and One Connect cable. We went thru everything and that little box was missing. 

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Rdrakea
Halo
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QLED and The Frame

Your retailer is responsible for the product they sold you, sorry.  

 

"Little box" - do you mean the One Connect box?  it's not exactly little.  There would have been a huge missing box inside the bigger TV box. 

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userjNcOyLIUVp
Constellation
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QLED and The Frame

No, that box was there. It looks like it was a smaller bos or bag? With the two cables in it. Nowhere to be found. Amazon said I had to ask for replacement parts from Samsung, not sure what to do at this point. 

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Solution
Anonymous
Not applicable
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QLED and The Frame

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.

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